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Everyday banking guidance
Find clear information about accounts, cards, payments and the GHB digital banking experience.
HERE TO HELP
Contact & Support
A helpful conversation should never be complicated.
GULF HORIZON BANK · CORPORATE INFORMATION
Contact & Support
Connect with Gulf Horizon Bank for personal, business, international and digital-asset enquiries. Find GHB contact information and support routes for personal, business, international and digital-asset enquiries.
Gulf Horizon Bank · Corporate information
THE GHB PERSPECTIVE
Choose the right support route
Designed for clearer assistance across time zones.
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Business and international enquiries
Learn about enterprise, international-client and relationship-management support.
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Security concerns
Read our preventive guidance. If you face real fraud involving another financial provider, contact that provider using its verified official channels.
THE GHB PERSPECTIVE
Contact details
Reach the right GHB team using our published contact information.
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Location
IFZA Business Park - DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates
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Email and telephone
Phone: +971 4 551 2255
General: [email protected]
Support: [email protected]
Partnerships: [email protected]
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Enquiry form
The corporate enquiry form sends general messages to the mailbox configured by GHB. Do not include passwords, account numbers or sensitive financial data.
A wider horizon starts here.
Discover connected financial services spanning everyday banking, international solutions and digital assets.
CORPORATE ENQUIRIES
How can we help?
Send your enquiry to the Gulf Horizon Bank contact team. We will reply using the email address you provide.
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Contact · Complete specification
In-app chat
The primary support channel. Available 24/7 across global time zones. AI triage for common questions, with seamless escalation to a human agent. Average human response time: under 3 minutes.
Phone
For telephone enquiries, call +971 4 551 2255. International calling rates may apply.
General: [email protected]
Support: [email protected]
Partnerships: [email protected]
Offshore client support
A dedicated offshore client support team, available 24/7 across time zones, for clients served under GHB's DIFC/ADGM entity. In-app chat, an international phone line, and email. Relationship managers for offshore Private and Corporate clients, available virtually or in person at GHB Experience Centres in Dubai.
Complaints
A dedicated complaints portal in the app and on the website. GHB intends to commit to acknowledging every complaint within 2 business days and resolving it within 15 business days, in line with CBUAE consumer-protection expectations for onshore clients and DFSA or FSRA complaints-handling rules for offshore clients. Onshore clients may escalate unresolved complaints to the CBUAE; offshore clients may escalate to the DFSA or FSRA as applicable.